FAQ

Yes, our products are crafted with non-toxic, eco-friendly materials and safe essential oils, making them safe for use around children and pets.

Under normal conditions, each Fresure car air freshener will last 30-45 days, depending on car temperature, airflow, and fragrance variant.

Most of our air fresheners can be clipped onto your car’s air vent or placed in a cup holder. Please refer to the user manual included in your package for specific instructions.

Absolutely! We offer a variety of scents. You can select your preferred fragrance on the product page before checkout.

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Yes, we offer worldwide shipping. Delivery times vary by location; please see our Shipping Policy for details.

After your order ships, you will receive a confirmation email with a tracking number and link.

If your order is delayed, please check the tracking information first. If you need further assistance, contact our customer support at support@fresure.com.

If you are not 100% satisfied with your purchase, you may request a return or exchange within 30 days of receipt. Please visit our Returns page for instructions.

We’re sorry for the inconvenience! Please send us a photo of the damaged item and your order number. We will arrange a replacement or refund as quickly as possible.

Orders can only be changed or canceled within 24 hours of purchase. Please contact our customer service as soon as possible if you need assistance.

You can fill out the contact form on our website, email us at support@fresure.com, or reach out through our Whatsapp and Web Live Chat.

For a milder scent, decrease the airflow or move the freshener to a less ventilated area in your car. If the scent is too mild, increase airflow or try a different location. You can also try a different fragrance intensity next time.

Yes, please visit ecoairfreshener.com to contact a sales representative for wholesale pricing.